Today
The expensive part is what nobody wrote down
The commitments that cause trouble are the ones never formally captured — something discussed on a call, a client request implied rather than stated. There is no system that surfaces what is missing or assumed, so teams rely on memory and judgement, and the mismatch shows up later as a mismatch of expectations. Meanwhile the brief itself lives in an email, the scope in a document, and the context in someone’s head.
